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Find quick answers to your questions below... 

  "What will my shipping cost be?"

Our table of shipping costs is based on the cost of your order.
 
Up to $25.00$7.95
$25.01 to $50.00$10.95
$50.01 to $75.00$14.95
$75.01 to $100.00$16.95 
$100.01 to $150.00
$19.95
$150.01 to $250.00$24.95
$250.01 - $350.01
$30.95
$350.01 - $500.00
$39.95
$500.01 - $750.00$55.95
$750.01 - $1000.00$79.95
$1000.01 - $2000.00$109.95
Above $2000.01$149.95
 
    "Do you ship to Alaska or Hawaii?" 

Unfortunately, due to high shipping costs, we cannot use this site to take orders for Alaska or Hawaii. You CAN call us to place an order for shipment; but we will have to process it aside from this website, and shipping costs will increase. Call us at (805) 640-3755 or e-mail us at ojaiterrain@att.net for a quote on how much Alaskan or Hawaiian shipping costs will add to a given order. 

  "Do you ship Internationally?" 

We do not take orders from international customers at this time due to prohibitive international shipping costs. If you truly see something you can't live without, call us at +1 (805) 640 3755 after ensuring that your telephone line can call United States phone numbers. If you can't get through that way, e-mail us at ojaiterrain@att.net . 

  "I have another question but I don't see it above!!! What gives???" 

If your question is listed below, click it. If not, call us at (805) 640-3755! We're always glad to help.
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Guarantees
Privacy Policy
Security
Additional Support
How do I contact you?