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Refund/Return Policy:
We accept returns for exchange or refund 7 calendar days after delivery of the product. After that, all sales are final.
Send all returns to :
Ojai Terrain Store
318 East Ojai Ave
Ojai, CA 93023
Items MUST be in "new, unaltered and unused condition". The definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -postmarked back to us as shipped within 7 calendar days of the delivery date
• -must not be a special order or a custom order - call us if one of these arrives damaged at (805) 640-3755 and we will discuss how to handle the situation
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. If an item is received damaged or is incorrectly shipped by us please call or e-mail us immediately. Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Thank you,
Ojai Terrain Store
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